Cancellation

Good to know

Everyone who has an appointment with us is registered in our booking system. You can cancel or reschedule your massage free of charge and ONLINE up to 6 hours before your appointment starts.

If you cancel less than 6 hours before your massage starts, you will need to pay 50% of the price before you can book a new appointment with us.

If you simply do not show up for your massage, you will need to pay 100% of your massage before we accept a new booking from you.

If you have a gift card or a clip card with us, the corresponding amount will be deducted.

Cancellations via email are not accepted, as we only check emails 1-2 times a day. You can call our reception every day from 10:30 AM - 5:00 PM.

Cancel or reschedule appointment

If you want to cancel your treatment outside our opening hours, you must do so online.

Here's how:
Log in with the same email you used for your booking – request the code if you don’t have it.
Log in and cancel your appointment.

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